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FAQ

Return Policy: Returns are accepted for up to 30 days from the date of purchase. Items must be return in "as new" condition which is defined as tried on but not worn or used in any way.

Helmet Warranty:

Biltwell motorcycle parts and accessories are warranted against defects in materials and workmanship for two years from date of purchase. This warranty does not include failure due to improper assembly by the end user, normal wear and tear, or general neglect. Surface finish imperfections and/or surface degradation due to aging and weather are not covered by this warranty.

To submit a product for warranty inspection, please follow these instructions:

1) Return the product to Biltwell via UPS, FedEx or any other carrier that requires signature for delivery confirmation. We cannot be responsible for returned merchandise lost in transit.
2) Include your full name, phone number, email and shipping address on a letter, and attach proof of purchase for our reference (invoice, bill of sale, cash receipt, etc.) No warranty claims will be considered without return of merchandise and proof of purchase—NO EXCEPTIONS.
3) Ship product, cover letter and proof of purchase in a tightly packed, well-sealed box to:

Biltwell Inc.
Attn: Warranty
25839 Jefferson Ave
Murrieta, CA 92562